Once upon a time, companies paid A LOT of money for CRM systems. And, these costs were prohibitive for startups. So, if you ran a Sales Team, you usually cobbled something together with Act or Goldmine, and if you ran Tech Support/Customer Service, you maybe even created your own thing.
Don't need to do that anymore.
I've been putting together the necessary infrastructure for Customer Service/Tech Support at my current employer, and have been highly impressed with a new entry in the CRM space, Zendesk. It is very functional, highly customizable, scalable and incredibly inexpensive ($19/month per agent, all in!). Oh, and I should also say very, very easy to implement, e.g. you don't need to hire consultants for the deployment.
According to this post, a lot of other people have signed on, to the tune of about 1,000 other companies, with 700 or so of those being in the U.S.
Zendesk. Check it out if you need a Customer Service or Technical Support system (and if you have customers, you do).
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